Question 1

"What if I do not know all the answers to the assessment?"

Accepted Answer

Not a problem! Fill in the information the best you can and we will contact you with any additional questions. We specialize in curriculum design and are experienced in assessing students of all ages. Any information you are unable to answer can be solved in a couple sessions with your child.

Question 2

"I filled out the assessment, when will I hear back?"

Accepted Answer

After completing the  Student Needs Assessment on our Admissions page, ML Tutoring will contact you within 48 hours. If you do not receive an email in this timeframe, be sure to check your spam folder.

Question 3

"Do all students/parents get access to the Online Portal?"

Accepted Answer

Yes! 
Supportive, organized, and transparent tutoring is provided to students, parents & our school Partners via our Online Portal. This optional resource includes:
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Effortless Scheduling
Managing tutoring sessions is simple and stress-free. 
Parents can easily view upcoming lessons, receive automatic reminders, and stay on top of their child’s schedule without the back-and-forth. 
Students can sync their tutoring calendar to their school Google calendar (or other calendars) for quick access to online session links all in one place. 
Clear Lesson Notes & Learning Updates
After each session, families receive detailed lesson notes outlining what was covered, skills practiced, and next steps. You’ll always know exactly how your child is progressing with ML Tutoring.
Parent & Student Portal (24/7 Access)
Our secure online portal gives families one central place to access:
Lesson schedules
Session notes
Learning resources
Payment history
Easy & Secure Online Payments
We offer seamless online billing for convenience and peace of mind. Invoices are sent automatically, and parents can pay securely through the portal via Credit Card, Apple Pay, or ACH Transfers. Autopay is required (*not applicable for our school partners).
Assignment Submissions & Practice
All learning materials, assignments, and enrichment resources can be uploaded and downloaded to and from your child’s profile making requests for support from your tutor for specific assignments or supplemental practice quick, easy, and accessible. 
Reliable Communication
Parents receive timely updates, reminders, and important messages so communication is always clear, organized, and easily accessible.
& More!

Question 4

"How long does it take to receive a tutor match?"

Accepted Answer

On average, virtual tutors are matched within 48 business hours and in-person tutors within 2 weeks.  Small group match times vary based on the number of students in the group and the location for sessions. ML Tutoring strives to create the best possible matches to optimize student success. Matches are strategically chosen, therefore timing may vary based on multiple factors including, but not limited to, grade level, subject, scheduling, type of session.

Question 5

"What if we need to change the tutoring schedule?"

Accepted Answer

Not a problem! Using our Online Portal, you can check your tutor's availability and rebook another session time slot by clicking "Book A Lesson" on the Homepage or Calendar page. If you do not see any ideal times listed, please contact your tutor directly to find another day/time that works best for your child's sessions. If your tutor is unavailable, ML Tutoring will rematch your child with a new tutor.  Prior to switching, our tutors will discuss your child's goals, progress notes, and any other necessary information to ensure a seamless transition.

Question 6

Why are in-person sessions unavailable for Partner school students?

Accepted Answer

Due to the increased level of security required to become a tutor with each of our Partners, we are only able to offer virtual services. The FBI/DOJ background check can take up to 8 weeks and the students who attend our Partner schools span across multiple locations making it difficult to secure an in-person tutor in a timely manner.

Question 7

"Where are in-person sessions offered?"

Accepted Answer

In-person sessions are offered in a variety of states across the US. However, bookings are determined based on tutor availability and we cannot guarantee we will have an in-person tutor available at your time of inquiry. To learn more, select "in-person sessions" on the student assessment and include your city and state. ML Tutoring will follow up via email confirming or denying in-person availability. If we do not have availability, we will provide virtual tutoring information in this email response.

Frequently Asked Questions